Mobile Tickets Q&A
Q. Why did ECU make the decision to transition to mobile ticketing?
A. ECU had planned to wait until 2021 to make a full transition to mobile ticketing for football, but the COVID-19 pandemic made it necessary to eliminate the touchpoints between fans and event staff to mitigate the spread of the virus. Mobile tickets also enables fans to enjoy more control in the management of tickets; enhanced convenience and efficiency with quicker movement through stadium entry points; improved security against counterfeit or stolen tickets; and the ability to transfer tickets electronically to family and friends.
Q. Will ECU be transitioning to mobile tickets for other sports?
A. Mobile ticketing for other ECU Athletics events will be discussed at a later date.
Q. What email should I expect my tickets and parking to come from?
A. You should expect to receive an email from athletictickets@ecu.edu.
Q. When will my tickets and parking arrive via email?
A. The email from athletictickets@ecu.edu should arrive on Monday, October 12 for the Navy game. If you do not see the email from athletictickets@ecu.edu, please be sure to check the spam/junk mail folders prior to contacting the ticket office. Tickets for future home games will arrive via email on the Monday of each game week.
Q. How do I download my digital ticket(s)?
A. It is a very simple process and we are here to help. Once you receive your email, click on the hyperlink in the body of the email to download your ticket(s). When you download your ticket, you should be prompted to save the ticket in a phone application such as “Apple Wallet” or “Google Pay.” Look in those applications on your mobile for your digital ticket.
Q. Why does my digital ticket look different than my friend’s digital ticket?
A. Mobile tickets may appear differently on Android and Apple devices.
Q. Can I print my ticket(s) at home?
A. No. With mobile tickets, all tickets are fully mobile and only accessible on your mobile device. Your phone is your ticket.
Q. Will my parking pass also be mobile?
A. No. Parking will be emailed from athletictickets@ecu.edu and sent as a Print-At-Home pass. The pass should be printed and shown to the parking attendant upon entry to your designated lot. You should place the pass on the dashboard of their car when parked.
Q. Can I use a screenshot of my ticket?
A. No. A mobile ticket must be provided to enter Dowdy-Ficklen Stadium.
Q. What should I do if I get to the gate and can’t download my ticket?
A. We highly encourage fans to download their tickets ahead of time to reduce wait times at the gate.
If you get up to the gate and can’t pull up your ticket, we recommend going to the ticket office outside Minges Coliseum for assistance.
Q. What if my phone battery dies on gameday, my phone breaks, or is lost/stolen before I arrive?
A. We will help at the main ticket office outside Minges Coliseum.
Q. Who should I contact with questions about digital ticketing?
A. If you have any questions/concerns, please email athletictickets@ecu.edu and a representative from the ticket office will be happy to help you.
A. ECU had planned to wait until 2021 to make a full transition to mobile ticketing for football, but the COVID-19 pandemic made it necessary to eliminate the touchpoints between fans and event staff to mitigate the spread of the virus. Mobile tickets also enables fans to enjoy more control in the management of tickets; enhanced convenience and efficiency with quicker movement through stadium entry points; improved security against counterfeit or stolen tickets; and the ability to transfer tickets electronically to family and friends.
Q. Will ECU be transitioning to mobile tickets for other sports?
A. Mobile ticketing for other ECU Athletics events will be discussed at a later date.
Q. What email should I expect my tickets and parking to come from?
A. You should expect to receive an email from athletictickets@ecu.edu.
Q. When will my tickets and parking arrive via email?
A. The email from athletictickets@ecu.edu should arrive on Monday, October 12 for the Navy game. If you do not see the email from athletictickets@ecu.edu, please be sure to check the spam/junk mail folders prior to contacting the ticket office. Tickets for future home games will arrive via email on the Monday of each game week.
Q. How do I download my digital ticket(s)?
A. It is a very simple process and we are here to help. Once you receive your email, click on the hyperlink in the body of the email to download your ticket(s). When you download your ticket, you should be prompted to save the ticket in a phone application such as “Apple Wallet” or “Google Pay.” Look in those applications on your mobile for your digital ticket.
Q. Why does my digital ticket look different than my friend’s digital ticket?
A. Mobile tickets may appear differently on Android and Apple devices.
Q. Can I print my ticket(s) at home?
A. No. With mobile tickets, all tickets are fully mobile and only accessible on your mobile device. Your phone is your ticket.
Q. Will my parking pass also be mobile?
A. No. Parking will be emailed from athletictickets@ecu.edu and sent as a Print-At-Home pass. The pass should be printed and shown to the parking attendant upon entry to your designated lot. You should place the pass on the dashboard of their car when parked.
Q. Can I use a screenshot of my ticket?
A. No. A mobile ticket must be provided to enter Dowdy-Ficklen Stadium.
Q. What should I do if I get to the gate and can’t download my ticket?
A. We highly encourage fans to download their tickets ahead of time to reduce wait times at the gate.
If you get up to the gate and can’t pull up your ticket, we recommend going to the ticket office outside Minges Coliseum for assistance.
Q. What if my phone battery dies on gameday, my phone breaks, or is lost/stolen before I arrive?
A. We will help at the main ticket office outside Minges Coliseum.
Q. Who should I contact with questions about digital ticketing?
A. If you have any questions/concerns, please email athletictickets@ecu.edu and a representative from the ticket office will be happy to help you.
